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Do you participate in any trade shows?
Will you be exhibiting at any local consumer events?
What sorts of payment forms do you accept?
Why can't I ship to an address other than my billing address?
Do you accept international orders?
How much is shipping and handling?
When will my order ship?
What shipping method do you use?
How do I track my order?
Can I get my order delivered faster?
What is your return policy?
How do I pack and send a product that I am returning?
What is your return address?
Who are you?
What is your privacy policy?
What kind of information do you collect?
How do you use my information?
How can I be removed from your mailings?
How do you protect my credit card information?
How do I know my credit card information is secure?
Why can't I find that product I saw last month?
Do you plan to expand your range any time soon?
Who designs your products?
Where are your products from?
Can you tell me more about 'Kalamkari'?
Can you tell me more about 'Ikat'?
What goes into the preparation of vegetable dyes?
Where can I send feedback?
Where can I find some help in ordering your products?
Where can I find some help in sending in a return?
How do I contact customer service?
I have a great design idea for you. Where can I send it?
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No trade shows are planned at the moment. For trade inquiries,
email us at trade@LotusWhite.com
No events are currently planned.
Please sign up for our newsletter to stay informed on future
events.
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We accept credit cards issued by Visa, MasterCard, American
Express and Discover. We use PayPal as our payment provider
- however, you do *NOT* need an existing PayPal account
to purchase from us. Simply go to the 'Check out' page and
enter in your billing information and email address and
you are done!
We have selected PayPal since it provides the best protection
for you, as a buyer, against fraud and bogus merchants,
and provides us with a verification service that protects
against fraudulent payments.
If you already have a PayPal account setup, you can use
any of the standard methods including credit cards, eCheck
and instant bank transfer.
Unfortunately, our policy is to ship to confirmed billing
addresses only. This means that any gift purchases etc.
will have to be delivered to you for you to forward on as
appropriate.
All international shipments are dealt with on a case-by-case
basis. Please email us at help@LotusWhite.com
with the products that are of interest to you so that we
may be able to evaluate your order.
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Free. Zero. Nada. Our philosophy is to keep the shopping
process simple and without any surprises. Standard US Postal
Service Priority Mail with electronic tracking is free on
all orders.
We ship most orders within 2 business days. Business days
= Mondays through Fridays, excluding public holidays.
We use the US Postal Service's Priority Mail. You can expect
your package to arrive within 1 to 5 days of shipping (within
the continental United States).
Once you receive shipping confirmation from us via email,
you can use the tracking number in the email at: http://www.usps.com/shipping/trackandconfirm.htm
to trace your package.
All express delivery shipments are dealt with on a case-by-case
basis. Additional delivery and handling charges do apply.
Please email us at help@LotusWhite.com
with the products that are of interest to you so that we
may be able to evaluate your order and send you the shipping
quotation.
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We guarantee your 100% satisfaction. If you are not happy
with your purchase, we will be happy to accept a return
or exchange. All products can be returned or exchanged,
no question asked, as long as:
- The return package is postmarked within 7 calendar
days of receipt
- The products are unused and in their original condition
- For size exchanges, we will even credit back your
return postage fee for a future purchase!
While all returns are accepted within this timeframe, we
would appreciate it if you could indicate the reason for
the return. We would be happy to fix the problem if possible
and have you as a 100% satisfied client. Unfortunately,
no returns are possible after 7 calendar days have passed.
Please use the original packaging if it is in good condition
or use an equivalent form of packaging. Include the packing
slip so that we can credit the right account. We recommend
that you send the package via priority mail with insurance
and delivery confirmation. The USPS priority mail service
provides free packaging materials when using their
service. Our return address is:
Returns - Lotus White
1626 Pierce St Suite 105
San Francisco CA 94115
USA
Returns - Lotus White
1626 Pierce St Suite 105
San Francisco CA 94115
USA
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Lotus White is a small, family owned US based company. The
principals share an avid love for great design, travel and
global social awareness, and have founded Lotus White to
create a channel for these passions. Our goal is to provide
each of our clients with products that combine contemporary
designs with ethnic artistic techniques. Our process to
launch a new product is intensive. We:
- Personally tour different countries each year, looking
for designs that inspire us
- Find socially responsible and quality focused suppliers
that support local artisans in fair and equitable work
conditions
- Create designs that match the tastes of our clientele
while incorporating the ethnic design processes
- Have the local artisans create the designs
- Ensure that all products meets our quality standards
before presenting them on LotusWhite.com
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Lotus White values its clients and respects their privacy.
We collect client information in an effort to improve your
shopping experience and to communicate with you about our
products, services, contests, and promotions. Lotus White
recognizes that it must maintain and use customer information
responsibly. We do not sell or rent the information you
provide to us online to third parties.
We collect information (such as your name, email address,
mailing address, and phone and credit card numbers) that
you provide when you place an order, save your information
with us or participate in a contest, promotion or survey.
We also maintain a record of your product interests and
your purchases. We may acquire customer names, email addresses
and mailing addresses for select mailings from third parties.
When you make an online purchase from us, we use your information
to process your order. We will also send you emails to confirm
your order, and we may need to contact you via phone, postal
mail or email if we have other questions regarding your
order. In addition, you will be automatically signed up
to receive email updates about our products, services, contests,
and promotions.
If at any time you would like us to remove you from our
email or postal mailing lists, feel free to contact customer
service via email at unsubscribe@LotusWhite.com.
Please be sure to include your email address and full name.
Please note that it may up to six to eight weeks to remove
you from our list.
Protecting the safety of your credit card information is
important to us. We use PayPal, a well-established Internet
payment provider and an eBay company, to collect our payments.
All payments are protected as per PayPal's strict privacy
policy and SSL encryption.
SSL is the gold standard in Internet encryption technology,
which is a fancy way of saying that it's a highly sophisticated
method of scrambling data as it travels from your computer
to our website's servers.
To make sure you are accessing the secure PayPal server
before you submit personal financial information, look at
the lower left-hand corner of your browser. If you see an
unbroken key or a closed lock (depending upon your browser),
then SSL is active. To double-check for security, look at
the URL or Location line of your browser. If you have accessed
a secure server, the first characters of the address in
that line should change from "http" to "https"
Some browser versions and some firewalls don't permit communication
through secure servers. If for any reason you cannot access
the secure server, please feel free to place your order
with us by phone at 1.877.850.3325.
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All our design lines are limited stock runs. This is intentional,
as we believe that each of the designs is unique and mass
production reduces the 'magic'. So in all probability, we
have either run out of stock and may receive some additional
inventory, or we may have discontinued the design. To stay
informed of new arrivals, please
subscribe to our news letter by clicking here <Subscribe>.
Yes, regularly! To stay updated with new launches and ranges,
please subscribe to our newsletter by clicking here. Your
feedback and ideas are welcome as well at comments@LotusWhite.com.
Our in house design lead is Shital Kothari. Shital
has been designing and painting for several years, and has
held several exhibits of her work in Asia and North America.
She is assisted by Satyen, who also manages the general
strategy and operations.
We are inspired by artisans from all over the world. Our
current designs are primarily from 6 regions of India and
Thailand. If you have additional design styles that you
would like us to review, please email us at comments@LotusWhite.com.
Kalamkari is an ancient craft of painted and printed fabrics.
It is a process involving hand painting as well as block
printing with vegetable dyes. The Kalamkari artisans use
flowers, leaves, vines, animals and birds as motifs. Techniques
of craftsmanship are handed down within the families from
generation to generation.
Kalamkari derives its name from 'Kalam', meaning Pen, and
'Kari', meaning work. The art has evolved through trial
and error over the last 3000 years, and was initially used
to tell mythological stories.
Ikat textiles of India have the distinction of being among
the most highly priced textiles in the world. Revered by
generations of kings, treasured in the finest museums of
the world, their beauty lies enmeshed in their rich visual
texture and precision bound technique. The preparation process
involves the sequence of tying and dyeing sections of bundled
yarn. Their most striking feature is their bright, colorful
striped bands.
Ikat derives its name from 'Mangikat', meaning to bind,
knot or wind around.
The elaborate process of the preparations of different colors
in vegetables dyes is usually done-in-house. The artists
believe in using natural dyes, extracted from bark, flowers
and roots.
A festive, energetic pink from pomegranate skin, a vivacious
yellow from turmeric roots and the sapphire cobalt from
indigo are just a few examples of colors evolving out of
the natural dyes, whose peculiarities lend a touch of exclusivity
to these works of art. The red dye is obtained from Keshu
flowers mixed with Harsrinagar flowers. The iron-filings,
horseshoes and jaggery placed in a jar of water for a fortnight
produces the black dye. The maroon dye is obtained on boiling
madder wood and adding alum to it. Mixing indigo and turmeric
produces the green color. Ochre is used for creating the
ochre dye and, by adding together Keshu flowers in pink
dye, the vermilion tint is created.
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We would love to hear from you. Please send all feedback,
ideas, comments etc to comments@LotusWhite.com.
To place an order, please use the shopping bag in our different
product pages across our web site. Click on the shopping
bag at the top right corner of any page to check out. Additional
assistance regarding ordering is available in our 'Ordering'
help section. If you still have problems, please email us
at help@LotusWhite.com. You can also
call us at 1.877.850.3325 and leave us a message. We try
our best to return your call within 24 hours.
Assistance regarding returns is available in our 'Returns'
help section. If you still have problems, please email us
at help@LotusWhite.com. You can also
call us at 1.877.850.3325 and leave us a message. We try
our best to return your call within 24 hours.
Our general customer service email is help@LotusWhite.com.
You can also call us at 1.877.850.3325 and leave us a message.
We try our best to return your call within 24 hours.
If you have additional design styles that you would like
us to review, please email us at comments@LotusWhite.com.
Please do NOT send any proprietary or confidential work.
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